Return & Exchange Policy

1. Return Eligibility

You may return most new, unopened items within 30 days of delivery for a full refund. Customized or made-to-order products are not eligible for return unless defective or damaged.

2. Return Process

To initiate a return, please contact our customer service at [email protected] within 30 days of receiving your order. Provide your order number and reason for return. We will guide you through the return shipping instructions.

3. Condition of Returned Items

Items must be returned in their original condition, unused, and with all original packaging and accessories.

4. Refunds

Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.

5. Exchanges

If you wish to exchange an item, please follow the return process first and then place a new order for the desired product.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Shipping fees for the original purchase are non-refundable.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately with photos of the damage so we can resolve the issue promptly.

8. Non-Returnable Items

Certain items are non-returnable, including clearance sales, gift cards, and personalized/customized products unless defective.

9. Partial Returns

Partial returns on multi-item orders are allowed. Refunds will be issued for the returned items only.

10. Cancellation Policy

Orders can be canceled within 24 hours of placement. After this period, cancellations are not guaranteed as production may have begun.

11. Restocking Fee

A restocking fee may apply to certain returns, particularly for large or heavy items. Details will be provided during the return process.

12. Contact Us

For any questions or assistance regarding returns and exchanges, please contact our customer service:
Email: [email protected]
Phone: +1 520-800-5298